Use this help article to track your timecards, find out when you'll be paid, and understand what's affecting your paycheck amount.
How to check your payment status
In the left-side navigation, click the dropdown menu and select All projects
On Your Projects dashboard, find your project and click the View project button
On the Project dashboard, your timecard and payment history will appear, each with a current status
On Your Projects dashboard, click the View project button
On the Project dashboard, timecard submissions and payments are tracked in the lower section of the screen
What each status means
Your dashboard shows two types of statuses that work together:
Timecard status — where your timecard is in the review and approval process
Payment status — where your payment is after payroll has been run
Status | What it means | What to do |
|---|---|---|
Draft | Your timecard has been started but not submitted yet. | Review and submit your timecard when ready. |
Submitted / Not Processed | Your timecard was submitted, but your production team hasn't run payroll yet. | No action needed. Contact your production if you need a payroll timeline. |
Approved / Not Processed | Your timecard was approved, but payroll hasn't started yet. | No action needed. Contact your production for pay schedule details. |
Processing | Your payment is in progress — payroll has been run but funds may not be confirmed yet, or funding is confirmed and your payment is in transit. | Check back in 1–2 business days. If the status hasn't changed after several days, contact your production or Wrapbook Support. |
Funded | Wrapbook has confirmed the funds. Your payment is queued for disbursement. | No action needed. Direct deposit typically arrives within 2–3 business days. |
Paid | Your payment has been issued. | For direct deposit: allow 1–3 business days. For paper check: allow up to 7 business days. |
Declined | Your payment was declined and won't be completed as submitted. | Contact your production to resolve or reissue the payment. |
Reversed | This payment was canceled and won't be completed. | Contact your production to resolve or reissue the payment. |
How do I contact the production about my payment status?
In Wrapbook, your point of contact is the designated production administrator that you should reach out to with questions about your project.
Once you’ve successfully onboarded, you can find your point of contact for a project:
On the project’s dashboard
At the top of project timecards
Why haven't I been paid yet?
If your status hasn't moved or payment hasn't arrived, here are the most common reasons:
The status says Submitted or Approved / Not Processed Your production team controls the payroll schedule. Wrapbook doesn't run payroll until your production initiates it. Reach out to your production administrator for a timeline.
The status says Processing or Funded Your payment is on its way, but bank transfers (ACH) take time to clear. Processing can take 1–2 business days after payroll is run. Once the status shows Funded, your direct deposit typically arrives within 2–3 business days.
The status says Paid but nothing has arrived
For direct deposit: allow 1–3 business days from the issue date. ACH transfers are not instant — banks process them in batches, and payments sent on a Friday may not clear until the following Tuesday or Wednesday.
For paper check: allow up to 7 business days for delivery. If it's been longer than that, contact your production administrator. Your check may need to be reissued.
Note: Wrapbook does not control your production's payroll schedule or your bank's processing times. If you have questions about when payroll will be run, your production administrator is the right contact.
Why is my paycheck less than I expected?
There are several common reasons your net pay (the amount deposited) may be lower than your gross pay (what you earned before deductions):
Taxes Federal, state, and sometimes local income taxes are withheld from every paycheck. The amount depends on the withholding information you provided when you onboarded (your W-4 selections). If you think your withholding is incorrect, you can adjust the amount of your federal tax withholding
Your W-4 or withholding elections If you claimed fewer allowances or higher withholding on your W-4, more taxes will be withheld. This is intentional but can surprise workers who filled out their paperwork quickly during onboarding.
Multiple jobs / backup withholding If you work across multiple productions, each production withholds taxes independently. This can sometimes result in over-withholding during the year, which you may recover at tax time.
Deductions Depending on your agreement, deductions such as union dues, health insurance premiums, or other contributions may be subtracted from your paycheck.
Garnishments Court-ordered wage garnishments are applied automatically per legal requirements.
Incorrect rate or hours If you believe your hourly rate, overtime, or hours are wrong, contact your production administrator. They can review your timecard details and correct any errors before your next payroll run.
Note: Wrapbook's role is to process payroll based on the information and instructions provided by your production company. For questions about pay rates, hours worked, or deductions, your production administrator is your first point of contact. For questions about Wrapbook system issues, contact Wrapbook Support.
How do I update my payment method?
Need to change where your payment is sent? See How to set up your payment method.
More FAQ
To help you understand payment status, here’s some more frequently-asked questions.
Click the arrow next to a question to see the answer.
It says Paid but I haven't received anything — is something wrong?
Not necessarily. For direct deposit, allow 1–3 business days. For paper check, allow up to 7 business days. ACH transfers are processed in bank batches, so a payment sent on a Friday may not appear in your account until Tuesday or Wednesday of the following week. If it's been longer than these windows, contact your production administrator.
When will I be paid? / Why is it taking so long?
Timing depends on two things: when your production runs payroll, and how long your bank takes to process the transfer. Wrapbook doesn't control either. Once status reaches Funded, direct deposit typically arrives within 2–3 business days.
My status hasn't changed in days — is something wrong?
If your status is Submitted or Approved / Not Processed, it means payroll hasn't been run yet — this is normal and depends on your production's schedule. If your status is Processing and hasn't changed after 3–4 business days, contact your production team.
What's the difference between Declined and Reversed?
Both mean your payment won't be completed. Declined typically means the payment was rejected before being issued. Reversed means a payment that was already issued has been canceled. In both cases, contact your production administrator to have the payment reissued.
Why is my paycheck amount lower than I expected?
The most common reasons are taxes, withholding elections from your W-4, deductions (like union dues), or a difference between your gross and net pay. If you think your hours or rate are incorrect, contact your production administrator.
Has my check been mailed yet?
If your status shows Paid and you're receiving a paper check, it has been issued. Allow up to 7 business days for postal delivery. If it hasn't arrived after 7 business days, contact your production administrator — the check may need to be reissued.
What does Draft mean — did I do something wrong?
No. Draft just means your timecard has been started but not submitted yet. Log in and submit your timecard to move it forward.