Overview
When Wrapbook processes your payment by paper check, the check is printed and mailed to the mailing address on file in your Wrapbook account. Understanding what Paid status means, and what to do if your check hasn't arrived, can help you take the right steps quickly.
What Paid status means for paper checks
When your payment status shows Paid, it means your check has been issued and mailed — not necessarily that it has been delivered. Delivery typically takes 5–7 business days from the date your status changed to Paid. Weekends and federal holidays are not counted as business days.
Note: Wrapbook does not provide USPS tracking numbers for mailed checks. There is no way to track your check's exact location in transit.
How to verify your mailing address
Before your check is mailed, confirm that Wrapbook has your correct address on file:
Log in to Wrapbook
In the left-side navigation, click Settings
Next to Payment Method, click the Edit button
On your Primary Payment Method page, click the Check tab
In the Mailing Address section, confirm your mailing address is current and complete
If your address is wrong: Contact your production administrator immediately. Wrapbook issues checks to the address captured in the payroll snapshot at the time payroll runs. Address changes made after payroll has run cannot reroute a check that has already been issued. You can find your production contact on the project dashboard.
If you make changes to your mailing address information, be sure to click the Save button before leaving the page. Mailing address changes will be applied to future payments only.
What to do if your check hasn't arrived after seven business days
If it has been more than seven business days since your status changed to Paid and you have not received your check:
Confirm your mailing address is correct (see above)
Contact your production administrator to request a void and reissue. You can find your production contact on the project dashboard.
Your production administrator will work with Wrapbook Support to void the original check and issue a new one.
What happens when a check is voided and reissued
When a void and reissue is processed:
The original check is cancelled and becomes invalid
A new check is issued and mailed
Your payment status will return to Processing, then update to Paid when the new check is issued
The reissued check is mailed to the current address on file at the time of reissue — not the address from the original payroll run
Make sure your address is updated before the reissue is processed.
Additional notes
Currency: All Wrapbook payroll checks are issued in US dollars (USD), regardless of the worker's location or citizenship
Loan-out workers and agents: Checks are made out to the loan-out company or agent entity per the payment method on file in your Wrapbook account