Overview
If a worker did not receive their payment, or if a payment needs to be cancelled and reissued, you can submit a request to the Wrapbook Support team. There is no self-service path for voiding or reissuing worker payments; all requests are handled by Wrapbook Support.
When to request a void and reissue
Contact Wrapbook Support to request a void and reissue when:
A worker's check was lost in the mail or never arrived
A check was sent to an incorrect mailing address
A worker wants to convert their payment from a mailed check to direct deposit (ACH)
A check was made out to an incorrect payee name (for example, wrong entity name on a loan-out check)
A direct deposit (ACH) payment failed or was returned by the worker's bank.
Note that it's Wrapbook Support's standard practice to notify payees of failed ACH payments once Wrapbook's issuing bank reports them
Before contacting Wrapbook Support, ask the worker to verify or update their payment method in their Wrapbook account (Settings → Payment Method → Edit). If you're requesting a reissue via direct deposit, the worker's bank account must be linked before Support can reissue the payment.
Reissue options
When a payment is reissued, Wrapbook Support can process it in one of two ways:
Mailed check
A new check is printed and mailed to the address on the worker's account
Direct deposit (ACH)
The payment is sent electronically to the worker's linked bank account
What to have ready before requesting a void and reissue
To process your request as quickly as possible, have the following information available when you contact Wrapbook Support:
Worker's full name
Check number (if applicable — visible in the worker's payment record)
Payroll batch details (week ending date or batch number)
Reason for the void and reissue (for example, lost check, wrong address, convert to direct deposit)
Confirmation of whether the worker has updated their payment method (required for direct deposit reissues)
Important limitations
A check can only be voided if it has not been cashed
Support will verify the check's status before processing a stop payment. If the check has already been cashed, a void and reissue is not possible — contact Wrapbook Support to discuss next steps.
Void and reissue is different from a payment reversal
A reissue corrects delivery issues (wrong address, lost mail, failed ACH)
A reversal is required when a payment itself was incorrect — for example, due to incorrect tax withholdings, the wrong worker type, or an incorrect project work location
Reversals will take longer to process
If you believe a worker was paid an incorrect amount, contact Wrapbook Support