Whether you’re a production accountant, production coordinator, a member of the cast and crew, or all of the above, Wrapbook is your force multiplier for production finance teams.
To help you get started with Wrapbook, we’ve put together a list of frequently-asked questions. Click the arrow next to any of the questions below to see the answer.
What’s Wrapbook?
Wrapbook is an online production payroll and accounting platform; allowing production companies to pay their crew, track budgets and spending, and monitor compliance.
As an EOR payroll provider, Wrapbook serves as the workers’ employer for the purposes of withholdings, payroll taxes, unemployment, and workers’ compensation.
Who’s Wrapbook for?
Wrapbook is for two groups:
Production Accountants & Administrators use Wrapbook to manage production tasks including:
Managing compliance with US employment/tax laws, and collective worker bargaining groups
Production Workers & Agents use Wrapbook to:
Complete production startwork and onboarding
How do I get help using Wrapbook?
Wrapbook offers the following support options:
Scout AI-powered assistant
Available 24/7 directly within your Wrapbook account, Scout is Wrapbook's AI-powered chat assistant designed to help you get answers quickly and efficiently.
Scout can assist with common questions about timecards, payments, project setup, and navigating Wrapbook's features.
When you need additional support or have complex inquiries, Scout makes it easy to escalate to our human support team for personalized assistance. Think of Scout as your first stop for fast, accurate help that keeps you moving forward with your production needs.
When you’re logged in to Wrapbook, you can access Scout from any page. Just click the Wrapbook icon in the bottom-right corner of your screen to start chatting with Wrapbook’s AI-powered assistant and get help instantly.
Click the Wrapbook icon in the bottom-right corner of your screen to chat with Scout
Wrapbook Help Center
The Wrapbook Help Center offers a comprehensive catalog of help articles and FAQ lists. In the Help Center, you can search or browse the help articles, watch how-to videos, and check out featured resources.
Live customer support
If you have a Wrapbook account, you can get help from a live person by sending our team a support request. Live support is available between 8AM – 7PM Pacific Time, Monday – Friday.
Contact us via our toll-free number 1-833-977-2665
Email us at support@wrapbook.com
My production is using Wrapbook. How do I join?
To join your production on Wrapbook:
Wait for an invitation from the production company to be sent to your email
In the invitation email, click the Join Project button
Click Accept Invitation when prompted
How you proceed from here depends on if you already have a Wrapbook account…
If you already have a Wrapbook account:
You'll be directed to sign in with your existing account
When signing in, be sure to use the same email address that the invitation email was sent to
If you're new to Wrapbook:
You'll be guided through setting up your profile
Be sure to use the same email address that the invitation email was sent to
Double-check your SSN and name spelling to prevent errors
Complete all required fields and agree to the Terms of Service
Click Sign Up
Remember to verify your account by clicking the link in the confirmation email sent to your inbox.
I have more than one Wrapbook account. How can I merge them?
If you have multiple Wrapbook accounts that need to be merged, you'll need to contact the Support team for assistance.
For security reasons, account merges must be handled by the Support team and cannot be done by users directly at this time.
Where’s my payment?
Payment dates shown in notification emails are estimates.
For the most up-to-date information, check your payment’s status in your Wrapbook account. The status will show whether your payment is Processing or Paid.
For the most accurate timeline, check your payment status in Wrapbook or contact the Support team.
Processing means that your timecard has been approved but payment is still being processed. During this stage, the production company may still need to complete payroll funding. If your payment is still Processing, contact your production company representative for updates on payroll timing.
Paid means that a payment has been issued and is on its way to you. Once your payment shows as Paid, you can expect to receive it within:
2-3 business days from the issue date if direct deposit
5-7 business days for paper checks
If your payment shows as Paid but you haven't received it within the expected timeline, contact the Support team.
What if I can’t access my account?
Reasons you might not be able to access your Wrapbook account include:
Having multiple accounts with different email addresses
If you receive a message indicating you may have multiple accounts, contact the Support team
Incorrect password
Password reset emails come from wrapbook.com. Check your spam folder if you don't see it in your inbox.
Mobile app error
Ensure you're using the latest version of the Wrapbook app
Try logging out completely and then logging back in with your email and password
Does Wrapbook work with other accounting tools?
Wrapbook supports the following accounting system integrations:
QuickBooks Online
QuickBooks Desktop
Sage Intacct
Acumatica
NetSuite
These integrations allow you to automatically sync your company’s payroll data, eliminating the need for manual data entry.
Click here to see how Quickbooks works with Wrapbook.
In addition, you can:
Does Wrapbook offer payment terms?
Please contact your Wrapbook Customer Success Manager for questions about payment terms.
How much does it cost to use Wrapbook? Is there a platform fee?
For Cast and Crew: It’s Free
If you’re a worker using Wrapbook—whether cast or crew, employee or loan out —you pay nothing to get onboarded, paid, or access your documents. Your production company handles all payroll-related costs.
Wrapbook never charges workers for using the platform. No fees. No deductions beyond standard taxes.
For Production Companies: Get a Custom Estimate
Wrapbook’s pricing for production companies is transparent and tailored to each project. To calculate your exact costs—including employer taxes, workers' comp, and more - use our interactive estimator.
The estimator covers:
Project-based Wrapbook fees
Employer taxes and union fringes
Workers’ compensation insurance
Location-specific compliance
You can use it whether you're budgeting a small shoot or a major production. If you have additional questions about Wrapbook pricing, please contact the Support team.
How do I help my cast and crew get started with Wrapbook?
We’ve created a Quick Start Guide to help your workers setup their accounts in Wrapbook. You can share this guide with your workers by doing any of the following:
Send them this link: https://help.wrapbook.com/docs/quick-start-guide
Click either of the download links available at the top of the guide, and in the article outline in right-side panel
Click either of the download links available at the top of the guide, and in the article outline in right-side panel
Where can I explore current job opportunities in production accounting?
Founded by Emily Rice in 2005, The List is the most trusted resource for Production Accounting & Production Finance positions in Film & TV.
If you’re looking for a new role in production accounting, you can search the job board by production type, work style, and software
Companies looking to hire production accountants or payroll clerks can use the site to submit job listings and get qualified applications
You can learn more by going directly to the The List website.
How can I quickly find the correct union scale rates for my project?
You can use Wrapbook’s Rate Finder, a searchable database that surfaces the latest union scale rates in Film, Television, and Commercial (FTV) production. It includes the major agreements for IATSE, SAG-AFTRA, DGA, Teamsters, and Basic Crafts, so you always have the most up-to-date information at your fingertips.
Rate Finder also features a My Project tab, which lets you save only the rates relevant to your production. This creates a customized view that keeps everything organized in one convenient place, helping you move faster and stay compliant.