Whether you’re a production accountant, production coordinator, a member of the cast and crew, or all of the above, Wrapbook is your force multiplier for production finance teams.
To help you get started with Wrapbook, we’ve put together a list of frequently-asked questions.
Click the arrow next to any of the questions below to see the answer.
What’s Wrapbook?
Wrapbook is an online platform for managing production finances; allowing production companies to pay their crew, track spending, and monitor compliance.
As an EOR payroll provider, Wrapbook serves as the workers’ employer for the purposes of withholdings, payroll taxes, unemployment, and workers’ compensation.
Who’s Wrapbook for?
Wrapbook is for two groups:
Production Accountants & Administrators
Production Workers & Agents
Production Accountants & Administrators use Wrapbook to manage production tasks including:
Managing startwork and worker onboarding
Paying workers
Tracking production costs
Managing compliance with US employment/tax laws, and collective worker bargaining groups
Production Workers & Agents use Wrapbook to:
Complete production startwork and onboarding
Submit timecards
Submit production-related expenses
Track payments
How do I get help using Wrapbook?
Wrapbook offers the following support options:
The Wrapbook Help Center offers a comprehensive catalog of help articles and FAQ lists.
In the Help Center, you can search or browse the help articles, watch how-to videos, and check out featured resources.
If you have a Wrapbook account, you can get help from a live person by sending our team a support request. Live support is available between 8AM – 7PM Pacific Time, Monday – Friday, and 8AM - 5PM Sunday.
How to send us a support request:
In the top-right corner of the screen click the user menu
In the user menu, click Help & Support
Additional support options:
Contact us via our toll-free number 1-833-977-2665
Email us at [email protected]
My employer is using Wrapbook. How do I join?
To join your employer on Wrapbook:
Wait for an invitation from the production company to be sent to your email
In the invitation email, click the Join Project button
Click Accept Invitation when prompted
How you proceed from here depends on if you already have a Wrapbook account…
If you already have a Wrapbook account:
You'll be directed to sign in with your existing account
When signing in, be sure to use the same email address that the invitation email was sent to
If you're new to Wrapbook:
You'll be guided through setting up your profile
Be sure to use the same email address that the invitation email was sent to
Double-check your SSN and name spelling to prevent errors
Complete all required fields and agree to the Terms of Service
Click Sign Up
Remember to verify your account by clicking the link in the confirmation email sent to your inbox.
I have more than one Wrapbook account. How can I merge them?
If you have multiple Wrapbook accounts that need to be merged, you'll need to contact the Support team for assistance.
For security reasons, account merges must be handled by the Support team and cannot be done by users directly at this time.
Where’s my payment?
Payment dates shown in notification emails are estimates.
For the most up-to-date information, check your payment’s status in your Wrapbook account. The status will show whether your payment is Processing or Paid.
For the most accurate timeline, check your payment status in Wrapbook or contact the Support team.
Processing means that your timecard has been approved but payment is still being processed. During this stage, the production company may still need to complete payroll funding. If your payment is still Processing, contact your production company representative for updates on payroll timing.
Paid means that a payment has been issued and is on its way to you. Once your payment shows as Paid, you can expect to receive it within:
2-3 business days from the issue date if direct deposit
5-7 business days for paper checks
If your payment shows as Paid but you haven't received it within the expected timeline, contact the Support team.
What if I can’t access my account?
Reasons you might not be able to access your Wrapbook account include:
Having multiple accounts with different email addresses
If you receive a message indicating you may have multiple accounts, contact the Support team
Incorrect password
Password reset emails come from [email protected]. Check your spam folder if you don't see it in your inbox.
Mobile app error
Ensure you're using the latest version of the Wrapbook app
Try logging out completely and then logging back in with your email and password
Does Wrapbook work with other accounting tools?
Wrapbook supports the following accounting system integrations:
QuickBooks Online
QuickBooks Desktop
Sage Intacct
Acumatica
NetSuite
These integrations allow you to automatically sync your company’s payroll data, eliminating the need for manual data entry.
In addition, you can: