Overview
If a worker submits incorrect information in Section 1 of their Form I-9, verifiers can request that the worker make corrections. Per USCIS regulations, it is acceptable for changes to be made to Section 1.
Wrapbook supports two ways to request Section 1 changes, depending on where you are in the I-9 process:
Request changes during Section 2 verification
To request changes during Section 2 verification:
In the left-side navigation, click the dropdown menu and select the project
In the left-side navigation, click People
On the project’s People dashboard, click on the name of the worker whose Form I-9 you want to review
Scroll down until you see the row for Form I-9 and click the Verify button to open the worker’s Form I-9 page
At the top of the worker’s Form I-9 page, click the Action button and then select Request changes from worker
In the Request changes popup, enter the Reason for correction
Click the Send request button
After you click the Send request button:
The worker will receive an email with the subject line Please resubmit your I-9 to get paid, from @wrapbook.com, and including your Reason for correction message
The Form I-9 section of the worker’s profile will say Waiting for worker to fix errors and re-sign their Form I-9
Change requests are documented in the Log of events
Request changes after Section 2 is signed
If Section 2 has already been completed and you need the worker to correct information in Section 1, you can initiate a correction request directly from Wrapbook.
To request a Section 1 correction after Section 2 is signed:
In the left-side navigation, click the dropdown menu and select the project
In the left-side navigation, click People
Click on the name of the worker whose Form I-9 needs to be corrected
Scroll down to the Form I-9 row and click View button to open the worker's Form I-9 page
At the top of the page, click the Actions button (this is only available when Section 2 is signed)
Select Request changes from worker
The worker will receive an email notification and an in-app notification with a direct link to their I-9, asking them to make the changes and re-sign Section 1.
How to re-verify and re-sign Section 2
After the worker makes the corrections and re-signs Section 1, an alert will appear on the project’s People dashboard prompting you to re-verify and re-sign Section 2 to confirm the updated information.
If you’re ready to re-sign:
In the left-side navigation, click the dropdown menu and select the project
In the left-side navigation, click People
On the project’s People dashboard, click on the name of the worker whose Form I-9 you want to review
Scroll down until you see the row for Form I-9 and click the Verify button to open the worker’s Form I-9 page
Click Sign here in the document view to add your signature
Click the Submit button at the bottom of the page
If there are still corrections that need to be made:
Click the Request changes button on the Form I-9 page
In the Request changes popup, click to select where the errors occur:
Form I-9
Submitted documents
In the Form I-9 change request section enter a description of the error
Click the Send button
The worker will receive an email notification and an in-app notification with a direct link to their I-9, asking them to correct the errors and re-sign Section 1.
Log of events
The Log of events is a read-only audit trail that appears at the bottom of the worker's Form I-9 page. It records all actions taken on an I-9 in chronological order.
Each entry in the Log of events includes:
Action — the type of event that occurred (for example, a correction request sent, a Section 1 re-signature, or a Section 2 verification)
Timestamp — the date and time the action was taken
User — the name of the person who performed the action
IP address — the IP address associated with the action
When a Section 1 correction is requested after Section 2 has already been signed, the original Section 2 attestation is preserved in the Log of events; it is never deleted or overwritten. Once the worker re-signs Section 1 and you complete re-verification, a new Section 2 entry is added to the log alongside the original.
The Log of events is a compliance record. Per USCIS regulation, employers must maintain a permanent, secure record of all changes made to electronic Form I-9s. Log entries cannot be edited or removed.