---
title: "Request a void and reissue of a worker payment"
slug: "request-a-void-and-reissue-of-a-worker-payment"
updated: 2026-05-29T18:10:49Z
published: 2026-05-29T18:10:49Z
canonical: "help.wrapbook.com/request-a-void-and-reissue-of-a-worker-payment"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.wrapbook.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Request a void and reissue of a worker payment

## Overview

If a worker did not receive their payment, or if a payment needs to be cancelled and reissued, you can [submit a request to the Wrapbook Support team](/v1/docs/how-to-get-help-using-wrapbook). There is no self-service path for voiding or reissuing worker payments; all requests are handled by Wrapbook Support.

## When to request a void and reissue

Contact Wrapbook Support to request a void and reissue when:

- A worker's check was lost in the mail or never arrived
- A check was sent to an incorrect mailing address
- A worker wants to convert their payment from a mailed check to direct deposit (ACH)
- A check was made out to an incorrect payee name (for example, wrong entity name on a loan-out check)
- A direct deposit (ACH) payment failed or was returned by the worker's bank.
  - Note that it's Wrapbook Support's standard practice to notify payees of failed ACH payments once Wrapbook's issuing bank reports them

Before contacting Wrapbook Support, ask the worker to verify or update their [payment method](/v1/docs/how-to-set-up-your-payment-method#access-payment-methods) in their Wrapbook account (**Settings** → **Payment Method** → **Edit**). If you're requesting a reissue via direct deposit, the worker's bank account must be [linked](/v1/docs/how-to-set-up-your-payment-method#direct-deposit-ach) before Support can reissue the payment.

## Reissue options

When a payment is reissued, Wrapbook Support can process it in one of two ways:

### Mailed check

- A new check is printed and mailed to the address on the worker's account

### Direct deposit (ACH)

- The payment is sent electronically to the worker's linked bank account

## What to have ready before requesting a void and reissue

To process your request as quickly as possible, have the following information available when you contact Wrapbook Support:

- Worker's full name
- Check number (if applicable — visible in the worker's payment record)
- Payroll batch details (week ending date or batch number)
- Reason for the void and reissue (for example, lost check, wrong address, convert to direct deposit)
- Confirmation of whether the worker has updated their payment method (required for direct deposit reissues)

## Important limitations

### A check can only be voided if it has not been cashed

Support will verify the check's status before processing a stop payment. If the check has already been cashed, a void and reissue is not possible — [contact Wrapbook Support](/v1/docs/how-to-get-help-using-wrapbook) to discuss next steps.

### Void and reissue is different from a payment reversal

- A *reissue* corrects delivery issues (wrong address, lost mail, failed ACH)
- A r*eversal* is required when a payment itself was incorrect — for example, due to incorrect tax withholdings, the wrong worker type, or an incorrect project work location
  - Reversals will take longer to process
  - If you believe a worker was paid an incorrect amount, [contact Wrapbook Support](/v1/docs/how-to-get-help-using-wrapbook)

Means "not valid or legally binding."A void check is one that may have been issued, but is not valid for processing by the bank.

(Automatic Clearing House) An electronic payment form that is usually provided for free by the bank. Wire transfers are generally not free.

A loan-out company is a corporate entity, typically an S Corporation or C Corporation, that "loans out" the services of an individual (usually an entertainment industry professional) to other companies. The individual is an employee of their loan-out company, which in turn contracts with production companies or other businesses.

The method of identifying a group of documents input to an accounting system together for data flow control purposes; in data processing, a group of items entered a unique alpha and/or numerical identifier and held until processed. Regarding payroll processing, “batch” often denotes a specific department.

Designates end of weekly pay period; for local locations five days (Monday through Friday); for distant locations six days (Monday through Saturday).

Places or properties used on a project (as opposed to a stage or backlot). If using the inside of the structure, this is called an Interior (Int). If filming outside, this is called Exterior (Ext).