---
title: "Paper check delivery: What to expect and what to do if your check hasn't arrived"
slug: "paper-check-delivery-what-to-expect-and-what-to-do-if-your-check-hasn-t-arrived"
updated: 2026-06-17T20:15:41Z
published: 2026-06-17T20:15:41Z
canonical: "help.wrapbook.com/paper-check-delivery-what-to-expect-and-what-to-do-if-your-check-hasn-t-arrived"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.wrapbook.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Paper check delivery: What to expect and what to do if your check hasn't arrived

## Overview

When Wrapbook processes your payment by paper check, the check is printed and mailed to the mailing address on file in your Wrapbook account. Understanding what *Paid* status means, and what to do if your check hasn't arrived, can help you take the right steps quickly.

## What *Paid* status means for paper checks

When your payment status shows *Paid*, it means your check has been issued and mailed — not necessarily that it has been delivered. Delivery typically takes **5–7 business days** from the date your status changed to *Paid*. Weekends and federal holidays are not counted as business days.

**Note:** Wrapbook does not provide USPS tracking numbers for mailed checks. There is no way to track your check's exact location in transit.

## How to verify your mailing address

Before your check is mailed, confirm that Wrapbook has your correct address on file:

1. Log in to Wrapbook
2. In the left-side navigation, click **Settings**
3. Next to *Payment Method*, click the **Edit** button
4. On your *Primary Payment Method* page, click the **Check** tab
5. In the *Mailing Address* section, confirm your mailing address is current and complete

**If your address is wrong:** Contact your production administrator immediately. Wrapbook issues checks to the address captured in the payroll snapshot at the time payroll runs. Address changes made after payroll has run **cannot** reroute a check that has already been issued. You can find your production contact on the [project dashboard](/v1/docs/project-dashboards-worker).

If you make changes to your mailing address information, be sure to click the **Save** button before leaving the page. Mailing address changes will be applied to future payments only.

## What to do if your check hasn't arrived after seven business days

If it has been more than seven business days since your status changed to *Paid* and you have not received your check:

1. Confirm your mailing address is correct (see above)
2. Contact your **production administrator** to request a void and reissue. You can find your production contact on the [project dashboard](https://help.wrapbook.com/docs/project-dashboards-worker).

Your production administrator will work with Wrapbook Support to void the original check and issue a new one.

## What happens when a check is voided and reissued

When a void and reissue is processed:

- The original check is cancelled and becomes invalid
- A new check is issued and mailed
- Your payment status will return to *Processing*, then update to *Paid* when the new check is issued
- The reissued check is mailed to the **current address on file at the time of reissue** — not the address from the original payroll run

Make sure your address is updated before the reissue is processed.

## Additional notes

- **Currency:** All Wrapbook payroll checks are issued in **US dollars (USD)**, regardless of the worker's location or citizenship
- **Loan-out workers and agents:** Checks are made out to the loan-out company or agent entity per the [payment method](/v1/docs/how-to-set-up-your-payment-method) on file in your Wrapbook account

Means "not valid or legally binding."A void check is one that may have been issued, but is not valid for processing by the bank.

A person or company licensed by the state to represent clients and negotiate contracts on their behalf.