--- title: "Multi-factor authentication (MFA)" slug: "multi-factor-authentication-mfa" tags: ["Account Recovery", "auth", "auth code", "authentification", "passkey", "phone number", "recovery", "recovery code"] updated: 2026-07-13T18:26:46Z published: 2026-07-13T18:26:46Z canonical: "help.wrapbook.com/multi-factor-authentication-mfa" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.wrapbook.com/llms.txt > Use this file to discover all available pages before exploring further. # Multi-factor authentication (MFA) ## **Overview** Multi-factor authentication (MFA) adds a second layer of security to your Wrapbook account beyond your password. When you log in, Wrapbook may ask you to verify your identity using a code sent to your phone, a biometric scan, or a security key. This helps protect your account even if your password is ever compromised. ## **Authentication methods** Wrapbook supports three MFA methods: - **SMS or voice call** (recommended) - **Authenticator app** (such as Google Authenticator) - **Security key** (biometrics, such as Face ID or fingerprint) ### Set up SMS or voice call (recommended) SMS is the easiest way to set up MFA. When you log in, Wrapbook will text or call you with a six-digit code to confirm your identity. 1. When prompted during login or account setup, select **SMS/Voice Call** 2. Enter your US or Canadian phone number 3. Enter the six-digit code you receive to complete setup **Note:** Wrapbook currently supports US and Canada phone numbers only. ### Set up an authenticator app An authenticator app generates a time-based, one-time code on your mobile device. *Google Authenticator* is a commonly used option. 1. Install the [Google Authenticator app](https://support.google.com/accounts/answer/1066447) on your mobile device 2. Open the app and tap **+** in the lower-right corner 3. Scan the QR code displayed on your Wrapbook screen 4. Enter the one-time code generated by the app to complete enrollment **Note:** Authenticator app codes are time-based and expire every 30 seconds. If a code isn't working, make sure your phone's date and time are set to automatic. ### Set up a security key (biometrics) If your device supports Face ID or fingerprint authentication, you can use it as your primary MFA method. **Note:** You must set up **SMS/Voice** or an **authenticator app** as a backup before activating the security key option. ## **Skip MFA on trusted devices** To avoid verifying your identity every time you sign in on the same device, check **Remember this device for 30 days** during the MFA step. Only use this option on personal devices you don't share with others. ## **Confirm or update your MFA enrollment** To check which MFA method is currently active on your account: 1. In the top-right corner, click your user menu 2. Select **Account details** 3. Under *Privacy & security*, go to *Multi-factor authentication* Here you can see your currently enrolled MFA method. If your account already has MFA enabled, the *Enable* button will appear grayed out — this is expected behavior, not a bug. If you need to change your MFA method or reset your enrollment, [contact Wrapbook Support](/v1/docs/how-to-get-help-using-wrapbook) — a member of the Support Team will verify your identity and update your method. ## **Troubleshoot MFA issues** To help you understand your Wrapbook account, we’ve put together this list of issues you may encounter questions. Click the arrow next to an issue to see guidance. #### I'm not receiving my SMS verification code - Wait at least 30 to 60 seconds before requesting another code. Requesting codes too quickly can delay or block delivery. - Confirm that your phone number on file is correct and is a US or Canadian number - If you're still not receiving codes, contact [Wrapbook Support](https://help.wrapbook.com/docs/contact-support) to verify your number or switch your MFA method #### My authenticator app codes aren't working Time-based codes can fail if your device clock is out of sync with the server. Go to your phone's date and time settings and enable automatic time sync. Then generate a new code and try again. If codes continue to fail, contact Wrapbook Support to reset your MFA enrollment. #### I got a new phone and can't access my authenticator app If you've lost access to your authenticator app due to a new phone, deleted app, or factory reset, contact [Wrapbook Support](/v1/docs/how-to-get-help-using-wrapbook). A member of the Support Team will verify your identity and reset your MFA enrollment so you can set up a new method. #### I'm being asked to set up a passkey. What is that? A passkey is an optional, password-less login method that uses your device's biometrics (Face ID, fingerprint) instead of a password. If you see a prompt to set one up, you can dismiss it and continue using your current MFA method. If you'd like to enroll, follow the on-screen steps and your device will guide you through it. #### What happens if I lose access to my MFA method entirely? [Contact Wrapbook Support](/v1/docs/how-to-get-help-using-wrapbook). A member of the Support Team will verify your identity and reset your MFA so you can set up a new method. #### Can I change my MFA method after I've enrolled? To change your MFA method (for example, switching from SMS to an authenticator app), please [contact Wrapbook Support](/v1/docs/how-to-get-help-using-wrapbook). A member of the Support Team will verify your identity and update your MFA enrollment. You may notice the *Enable* button appears grayed out on your MFA settings page — this is intentional. #### Why does Wrapbook ask me to re-verify on a device I've used before? The *Remember this device* setting lasts 30 days. After that, you'll be prompted to verify again. Clearing your browser cookies or using a private window can also reset this. #### I use the same Wrapbook account across multiple projects. Do I need to set up MFA separately for each one? No. MFA is tied to your Wrapbook account, not to individual projects. Once enrolled, the same method applies everywhere. #### My SMS code isn't arriving. What should I do? Wait 60 seconds before requesting a new code. Multiple requests in quick succession can cause delivery issues. If the problem continues, [contact Wrapbook Support](/v1/docs/how-to-get-help-using-wrapbook) to verify your number or switch to an authenticator app.