--- title: "Wrapbook FAQ" slug: "wrapbook-faq" tags: ["do i have to pay", "find rates", "pay a fee", "platform fee", "rate finder", "ratefinder", "what does it cost", "workers comp rate"] updated: 2026-07-23T22:26:32Z published: 2026-07-23T22:26:32Z canonical: "help.wrapbook.com/wrapbook-faq" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.wrapbook.com/llms.txt > Use this file to discover all available pages before exploring further. # Wrapbook FAQ Whether you’re a production accountant, production coordinator, a member of the cast and crew, or all of the above, Wrapbook is your force multiplier for production finance teams. ![A digital interface showcasing payroll and accounting features for production finance teams.](https://cdn.us.document360.io/67f3ef76-1568-46b4-8047-4792fc3a99ce/Images/Documentation/Untitled - 2026-02-02T100952.390.png) To help you get started with Wrapbook, we’ve put together a list of frequently-asked questions. Click the arrow next to any of the questions below to see the answer. #### What’s Wrapbook? Wrapbook is an online production [payroll](/v1/docs/payroll-1) and [accounting](/v1/docs/about-production-accounting) platform; allowing production companies to pay their crew, track budgets and spending, and monitor compliance. As an EOR payroll provider, Wrapbook serves as the workers’ employer for the purposes of withholdings, payroll taxes, unemployment, and workers’ compensation. #### Who’s Wrapbook for? Wrapbook is for two groups: 1. [Production Accountants & Administrators](/v1/docs/welcome-accountants-administrators) 2. [Production Workers & Agents](/v1/docs/welcome-production-workers) **Production Accountants & Administrators** use Wrapbook to manage production tasks including: - [Production accounting](/v1/docs/about-production-accounting) - [Managing and worker onboarding](/v1/docs/onboarding-startwork) - [Paying workers](/v1/docs/run-payroll) - [Tracking production costs](/v1/docs/about-cost-tracking) - Managing compliance with [US employment](/v1/docs/forms-i-9)/[tax laws](/v1/docs/download-worker-forms-w-4-and-w-9), and [collective worker bargaining groups](/v1/docs/unions-guilds-health-plans-1) **Production Workers & Agents** use Wrapbook to: - Complete production startwork and [onboarding](/v1/docs/about-onboarding) - [Submit timecards](/v1/docs/about-timecards-workers) - [Submit production-related expenses](/v1/docs/about-allowances-expenses-workers) - [Track payments](/v1/docs/about-payments-worker) #### How do I get help using Wrapbook? Wrapbook offers the following support options: **Scout AI-powered assistant** Available 24/7 directly within your Wrapbook account, *Scout* is Wrapbook's AI-powered chat assistant designed to help you get answers quickly and efficiently. *Scout* can assist with common questions about timecards, payments, project setup, and navigating Wrapbook's features. When you need additional support or have complex inquiries, *Scout* makes it easy to escalate to our human support team for personalized assistance. Think of *Scout* as your first stop for fast, accurate help that keeps you moving forward with your production needs. When you’re logged in to Wrapbook, you can access *Scout* from any page. Just click the **Wrapbook icon** in the bottom-right corner of your screen to start chatting with Wrapbook’s AI-powered assistant and get help instantly. ![Dashboard overview for Lady Gaga Documentary project with onboarding and timecard details.](https://cdn.us.document360.io/67f3ef76-1568-46b4-8047-4792fc3a99ce/Images/Documentation/image-1762818276902.png) *Click the Wrapbook icon in the bottom-right corner of your screen to chat with Scout* **Wrapbook Help Center** The *Wrapbook Help Center* offers a comprehensive catalog of help articles and FAQ lists. In the *Help Center*, you can search or browse the help articles, watch how-to videos, and check out featured resources. **Live customer support** If you have a Wrapbook account, you can get help from a live person by sending our team a support request. Live support is available between 8AM – 7PM Pacific Time, Monday – Friday. - Contact us via our toll-free number 1-833-977-2665 - Email us at support@wrapbook.com #### My production is using Wrapbook. How do I join? To join your production on Wrapbook: 1. Wait for an invitation from the production company to be sent to your email 2. In the invitation email, click the **Join Project** button 3. Click **Accept Invitation** when prompted How you proceed from here depends on if you already have a Wrapbook account… If you already have a Wrapbook account: 1. You'll be directed to sign in with your existing account 2. When signing in, be sure to use the same email address that the invitation email was sent to If you're new to Wrapbook: 1. You'll be guided through setting up your profile 2. Be sure to use the same email address that the invitation email was sent to 3. Double-check your SSN and name spelling to prevent errors 4. Complete all required fields and agree to the *Terms of Service* 5. Click **Sign Up** Remember to verify your account by clicking the link in the confirmation email sent to your inbox. #### I have more than one Wrapbook account. How can I merge them? If you have multiple Wrapbook accounts that need to be merged, you'll need to contact the Support team for assistance. For security reasons, account merges must be handled by the Support team and cannot be done by users directly at this time. #### Where’s my payment? Payment dates shown in notification emails are estimates. For the most up-to-date information, check your payment’s status in your Wrapbook account. The status will show whether your payment is *Processing* or *Paid*. For the most accurate timeline, check your payment status in Wrapbook or contact the Support team. *Processing* means that your timecard has been approved but payment is still being processed. During this stage, the production company may still need to complete payroll funding. If your payment is still *Processing*, contact your production company representative for updates on payroll timing. *Paid* means that a payment has been issued and is on its way to you. Once your payment shows as *Paid*, you can expect to receive it within: - 1-3 business days from the issue date if direct deposit - 5-7 business days for paper checks If your payment shows as *Paid* but you haven't received it within the expected timeline, contact the [Wrapbook Support Team](/v1/docs/how-to-get-help-using-wrapbook). #### What if I can’t access my account? Reasons you might not be able to access your Wrapbook account include: Having multiple accounts with different email addresses - If you receive a message indicating you may have multiple accounts, contact the Support team **Incorrect password** - [Reset your password](/v1/docs/how-do-i-reset-my-password-test) - Password reset emails come from wrapbook.com. Check your spam folder if you don't see it in your inbox. **Mobile app error** - Ensure you're using the latest version of the Wrapbook app - Try logging out completely and then logging back in with your email and password #### Does Wrapbook work with other accounting tools? Wrapbook supports the following accounting system integrations: - QuickBooks Online - QuickBooks Desktop - Sage Intacct - Acumatica - NetSuite These integrations allow you to automatically sync your company’s payroll data, eliminating the need for manual data entry. [Click here to see how Quickbooks works with Wrapbook.](https://www.wrapbook.com/blog/quickbooks-integration) In addition, you can: - [Import a budget from Hot Budget, Movie Magic, Showbiz,or Point Zero](/v1/docs/import-a-project-budget) - [Export purchase orders (POs) from Wrapbook to Hot Budget or Showbiz](/v1/docs/export-pos) - [Export petty cash reports to Hot Budget or Showbiz](/v1/docs/petty-cash-report) - [Export a payroll log to CAPS+, Hot Budget, Acumatica, or Showbiz](/v1/docs/detailed-payroll-log) #### Does Wrapbook offer payment terms? Please [contact](/v1/docs/how-to-get-help-using-wrapbook) your Wrapbook Customer Success Manager for questions about payment terms. #### How much does it cost to use Wrapbook? Is there a platform fee? **For Cast and Crew: It’s Free** If you’re a worker using Wrapbook—whether cast or crew, employee or loan out —**you pay nothing** to get onboarded, paid, or access your documents. Your production company handles all payroll-related costs. *Wrapbook never charges workers for using the platform.* No fees. No deductions beyond standard taxes. #### For Production Companies: Get a Custom Estimate Wrapbook’s pricing for production companies is **transparent and tailored** to each project. To calculate your exact costs—including employer taxes, workers' comp, and more - [use our interactive estimator](https://www.wrapbook.com/estimate-your-entertainment-payroll). The [estimator](https://www.wrapbook.com/estimate-your-entertainment-payroll) covers: - Project-based Wrapbook fees - Employer taxes and union fringes - Workers’ compensation insurance - Location-specific compliance You can use it whether you're budgeting a small shoot or a major production. If you have additional questions about Wrapbook pricing, please contact the [Support](/v1/docs/how-to-get-help-using-wrapbook) team. #### How do I help my cast and crew get started with Wrapbook? We’ve created a [Quick Start Guide](/v1/docs/quick-start-guide) to help your workers setup their accounts in Wrapbook. You can share this guide with your workers by doing any of the following: - Send them this link: [https://help.wrapbook.com/docs/quick-start-guide](https://help.wrapbook.com/docs/quick-start-guide) - Click either of the download links available at the top of the guide, and in the article outline in right-side panel ![Download the Wrapbook Quick Start Guide PDF for account setup instructions and tips.](https://cdn.us.document360.io/67f3ef76-1568-46b4-8047-4792fc3a99ce/Images/Documentation/Untitled - 2026-02-10T113729.071.png) *Click either of the download links available at the top of the guide, and in the article outline in right-side panel* #### Where can I explore current job opportunities in production accounting? Founded by [Emily Rice](https://www.emilyrice.com/) in 2005, [The List](https://www.wrapbook.com/the-list) is the most trusted resource for Production Accounting & Production Finance positions in Film & TV. - If you’re looking for a new role in production accounting, you can [search the job board](https://www.wrapbook.com/the-list) by production type, work style, and software - Companies looking to hire production accountants or payroll clerks can use the site to [submit job listings](https://www.wrapbook.com/the-list/submit-a-job) and get qualified applications You can learn more by going directly to the [The List](https://www.wrapbook.com/the-list) website. #### How can I quickly find the correct union scale rates for my project? You can use Wrapbook’s [Rate Finder](https://www.wrapbook.com/rate-finder), a searchable database that surfaces the latest union scale rates in Film, Television, and Commercial (FTV) production. It includes the major agreements for IATSE, SAG-AFTRA, DGA, Teamsters, and Basic Crafts, so you always have the most up-to-date information at your fingertips. *Rate Finder* also features a *My Project tab*, which lets you save only the rates relevant to your production. This creates a customized view that keeps everything organized in one convenient place, helping you move faster and stay compliant. #### How do I add, upload, or send an invoice in Wrapbook? In Wrapbook, the answer depends on **your role** and **what you're trying to do**. Below are the most common scenarios: --- **If you're a loan-out or contractor submitting your own invoice to get paid:** You'll submit your invoice through *Timecards & Expenses*. [Learn how to submit an invoice as a loan-out.](https://help.wrapbook.com/docs/about-allowances-expenses-workers#as-a-loan-out-how-do-i-submit-an-invoice-to-get-paid-for-work-ive-done-on-a-production) **Note:** If you're set up as a W-2 employee (not a loan-out), you cannot submit an invoice on your own. Your company admin will need to add a **Wages** payable on your behalf via *Timecards & Expenses*. --- **If you're a production accountant or admin entering a vendor invoice (for example, catering, equipment, location fees):** This is done through the *Accounts Payable* dashboard, which requires the [Production Accounting Suite (PAS)](/v1/docs/about-production-accounting). You can add a vendor invoice three ways: - **Email forwarding** — forward the vendor's invoice to your project's unique Wrapbook email address and Wrapbook will pre-populate the details - **File upload / drag & drop** — drag a PDF directly onto the Accounts payable dashboard or invoice details page - **Manual entry** — key in the vendor name, invoice number, amounts, and line coding yourself [Learn how to create an AP invoice.](https://help.wrapbook.com/docs/create-an-ap-invoice-pas) --- **If you're a production accountant working with payroll invoices:** After payroll is processed, Wrapbook automatically generates payroll invoices in *PAS*. These are not vendor invoices — they're records of completed payroll runs that need to be reviewed, cost-coded, and posted to your books. [Learn about payroll invoices in PAS.](https://help.wrapbook.com/docs/about-payroll-invoices-pas) --- **If you're a worker trying to attach a receipt or document to an allowance or expense:** If you've added an allowance or expense and need to attach a receipt or supporting document as backup, that's done directly on the allowance or expense entry — not through a separate invoice upload. [Learn how to document allowances and expenses as a worker.](https://help.wrapbook.com/docs/how-to-document-allowances-and-expenses) --- **If you're trying to add or upload something related to petty cash or a PCard:** Petty cash and PCard expenses in Wrapbook are not handled through AP invoices — each has its own dedicated workflow: - **Workers (petty cash)** — you don't submit an invoice for petty cash. Your admin assigns you a cash amount in the Petty Cash tracker, and you upload receipts as you spend. [Learn how to access petty cash as a worker.](https://help.wrapbook.com/docs/how-to-access-petty-cash-workers) - **Company users (petty cash)** — petty cash is managed through the *Petty Cash* tracker, where you can fund crew members, review receipts, and reconcile returns. [Learn how to document petty cash purchases.](https://help.wrapbook.com/docs/document-petty-cash-purchases) - **Workers (PCards)** — if your production uses PCards, you can add receipts directly to your PCard transactions in Wrapbook. [Learn how to add a receipt to a PCard transaction.](https://help.wrapbook.com/docs/pcards-workers#add-a-receipt-to-a-pcard-transaction-in-wrapbook) - **Company users (PCards)** — manage PCard expenses and receipts through the PCards section. [Learn about PCards for company users.](https://help.wrapbook.com/docs/pcards-expenses) - **Production accountants (PAS)** — petty cash envelopes are entered as a journal entry, not an AP invoice. You can [create a journal entry manually](https://help.wrapbook.com/docs/create-a-je-pas) or [bulk import journal entries via spreadsheet](https://help.wrapbook.com/docs/create-a-je-pas#import-jes), attaching receipt PDFs as backup. **Note:** AP invoices are for vendor payments (for example, a bill from a catering company or equipment rental). Petty cash receipts and PCard expenses are separate workflows and cannot be entered as AP invoices. --- **If you're a vendor trying to send an invoice to a production company:** You don't need a Wrapbook account — ask the production company for their project's unique Wrapbook email address and send your invoice directly to that address. #### What is Room Tone? *Room Tone* is Wrapbook's community for production accountants and finance professionals in the entertainment industry. It's a Slack-based network with dedicated channels for conversation, job postings, and resources — and it's integrated with *The List*, so members get early access to new job opportunities before they're posted publicly. To join, you must be an accountant, controller, or clerk in the production industry. Membership requires a verifiable working credit (LinkedIn profile or IMDb Pro listing accepted as proof). [Apply for Room Tone here.](https://www.wrapbook.com/room-tone) #### What is Cinapse? *Cinapse* is a collaborative production scheduling app — and it's now part of the Wrapbook family. It gives assistant directors, production managers, and their teams one shared place to build and manage schedules, collaborate in real time, and plan their productions from prep through wrap. Cinapse works for films, TV series, commercials, music videos, and more, and is trusted by teams at major studios. Cinapse is a separate product from Wrapbook's payroll and accounting platform. To learn more or get started, visit [cinapse.io](http://cinapse.io). #### Does Wrapbook support commercial productions? Yes. Commercial productions are one of the most common production types on Wrapbook — from small branded content shoots and digital ad campaigns to large multi-day commercial sets. Wrapbook handles crew payroll, worker onboarding, timecards, cost tracking, and compliance for commercial productions of any size. There is no minimum payroll requirement for non-union commercial projects (a production insurance certificate is required). **Union commercial productions** are supported for a wide range of agreements. Wrapbook supports many SAG-AFTRA, IATSE, and other guild agreements commonly used on commercial sets. The one exception is the *SAG-AFTRA Commercial Agreement* for on-screen talent — that specific contract is not currently supported because it involves residual payments that Wrapbook's platform does not process. Most commercial crew payroll and non-union talent payments are unaffected by this limitation. If you're unsure whether your specific union agreement is supported, [contact Wrapbook Support](/v1/docs/how-to-get-help-using-wrapbook) before your project start date. The head of the accounting staff who maintains the financial records of all costs incurred during pre-production, principal photography, post production and final wrap. A written script filmed to be distributed as a film, movie, feature, motion picture, television pilot, television series, mini-series, movie of the week, commercial, documentary, etc. The performers appearing in a production. On budget and breakdown forms, cast refers only to speaking parts and not background actors. The people who perform all the technical and production jobs behind the camera. (Employer of Record) Serves as a W-2 employer of record for tax purposes while an employee performs work for the client. An employer of record handles payroll processing which includes withholding and remittance of tax deposits. An employer of record is not responsible for the hiring or termination of employees which is the responsibility of the common law employer. Legal document used to record employee's hours worked each week. (Workers' Compensation) Medical expense and loss of income benefits paid to employees who become ill or are injured in the course of their employment, paid under a government-supervised insurance system contributed to by employers.