---
title: "About your Wrapbook account"
slug: "about-your-wrapbook-account"
tags: ["add project", "can't find project", "cancel wrapbook", "combind accounts", "create project", "I didn't sign up", "merge", "merging", "missing project", "new project", "opt out", "Password Reset", "reset", "white list", "whitelist"]
updated: 2026-07-13T22:02:04Z
published: 2026-07-13T22:02:04Z
canonical: "help.wrapbook.com/about-your-wrapbook-account"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.wrapbook.com/llms.txt
> Use this file to discover all available pages before exploring further.

# About your Wrapbook account

Your Wrapbook account is your central hub for managing all your production work. It allows you to onboard to projects, submit timecards, track payments, and manage your professional information all in one place.

Remember to keep your account information up to date and never share your login credentials. If you notice any suspicious activity, contact [Wrapbook support](/v1/docs/how-to-get-help-using-wrapbook) immediately.

## Your Wrapbook account help articles

This section covers the following:

- [How to use your account](/v1/docs/how-to-access-your-account-worker)
- [How to login to your account](/v1/docs/how-to-login-to-your-account-workers)
- [How to reset your password](/v1/docs/how-do-i-reset-my-password-test)
- [How to update your accounting settings](/v1/docs/how-to-update-your-account-settings-worker)
- [How to use Wrapbook when you have an agent](/v1/docs/how-to-use-wrapbook-when-you-have-an-agent)
- [Account Security & Phishing Prevention](/v1/docs/account-security-phishing-prevention)

If you’re an agent, check out the [Wrapbook for Agents](/v1/docs/wrapbook-for-agents) section of the Help Center to see how to set up your agent profile and onboard your clients.

## Your Wrapbook account FAQ

To help you understand your Wrapbook account, we’ve put together this list of frequently-asked questions.

Click the arrow next to a question to see the answer.

#### What’s the difference between a production worker and a production administrator?

A production *worker* is typically involved in the hands-on aspects of production, such as cast and crew roles, and uses Wrapbook to track and manage their work and payments.

In contrast, a production *administrator* manages production projects, workers, payroll, accounting, and reporting, and uses Wrapbook to oversee these administrative tasks.

#### How do I reset my password?

If you forget the password for your Wrapbook account, you’ll need to reset it.

1. [Go to the Wrapbook login page](https://app.wrapbook.com/login)
2. Try logging in. (In order to see the *Forgot password* link, you’ll need to attempt to login)
3. Click **Forgot password?**
4. On the *Forgot Your Password* page, enter the email address that you believe is connected to your Wrapbook account and then click the **Continue** button

If there’s a Wrapbook account that’s connected to the email address you enter, instructions to reset your password will be sent to it. If you don’t see the email, check your *Spam* folder.

#### Can I use the same Wrapbook account for different productions that I’m part of?

Yes, your Wrapbook account can be connected to multiple projects and production companies.

- To ensure all the projects that you join in Wrapbook are connected to a single account, be sure production companies send your invitations to the same email
- If you try to create a new account using an email that’s already connected to an existing Wrapbook account, a *You already have a Wrapbook account* alert will appear along with the following options: *Login with existing account* or *Contact customer support*
- When you click the **Login with existing accoun**t button, the account that you’re trying to create will be merged with your existing account, allowing you to access all your projects from a single Wrapbook account
- If you no longer have access to the email, [contact the Wrapbook Support Team](/v1/docs/how-to-get-help-using-wrapbook)

#### How do I see what email is connected to my Wrapbook account?

To see the email that’s linked to your Wrapbook account, follow these steps:

1. [Login to Wrapbook](https://app.wrapbook.com/login)
2. Click your account icon in the top-right corner of the screen to open your user menu
3. In the user menu, click **Account details**
4. On your *Account details* page, scroll down until you see *Emails*

The emails that are connected to your account will be listed. If you have more than one email that’s linked to your Wrapbook account, one will be selected as the primary email account. To update your primary email click **Set primary**.

#### I’m logged into my account, but I can’t find a project. Where is it?

There’s two possible reasons why you may not be able to find a project while logged into your Wrapbook account:

1. You have more than one Wrapbook account and you’re logged into the wrong account. [See how to merge your accounts](/v1/docs/how-to-access-your-account-worker#account-merges)[.](https://help.wrapbook.com/docs/create-a-wrapbook-account#account-merges)
2. You haven’t accepted your most recent invitation to join the project. This can happen if a production company removes you from a project that you’ve already joined, and then re-adds you to it. In this case, you’ll need to find the most recent [invitation](/v1/docs/how-to-join-a-project), and use the link within that email to re-join the project.

#### How do I add a new project?

In order to see a project on your Wrapbook dashboard, you'll need to accept the project invitation.

To accept an invitation:

1. Go to your email inbox - The project invitation is sent to the email that you've provided to the production company
2. Open the invitation email
3. Click the Join Project button
4. On the next screen, click Accept Invitation

To learn more, see [How to join a project](/v1/docs/how-to-join-a-project).

#### Does Wrapbook offer a mobile app?

Yes! The Wrapbook app allows workers to manage their projects, submit timecards, and track payments on the go. The app is currently available for iOS devices only and can be downloaded from the App store as follows:

1. Open the [Apple App Store](https://apps.apple.com/) on your iPhone
2. Search for "*Wrapbook*"
3. Download and install the application
4. Login with your Wrapbook credentials

Notes:

- The Wrapbook app is currently only available in the U.S. App Store. If you're located in another country and need to install the app, please contact the Support team.
- While the app isn’t available for Android devices, you can access your Wrapbook account on the go from any mobile device (including devices that use Android) by going to [https://app.wrapbook.com/login](https://app.wrapbook.com/login)

#### My legal name has changed. How do I update this in Wrapbook?

Please [contact the Support Team](/v1/docs/how-to-get-help-using-wrapbook) for assistance, as you won't be able to make these changes yourself**⁠.**

The Support Team will ask you to share one of the following identification documents showing proof of the change:

- Social Security card
- Passport
- ID or Driver's License

If the legal name of your loan-out company has changed, you’ll be asked to upload a copy of your updated [Federal Recognition (SS4 Form)](https://www.irs.gov/forms-pubs/about-form-ss-4).

#### How do I delete my Wrapbook account?

If you’d like to close your Wrapbook account please [contact the Support team](/v1/docs/how-to-get-help-using-wrapbook) to request account deletion.

When requesting account deletion, be aware of the following limitations:

- If you haven't completed startwork or received any payments through Wrapbook, your account can be deleted upon request**⁠⁠**
- ​If you have completed startwork or received payments through Wrapbook, your account cannot be fully deleted since Wrapbook serves as an Employer of Record (EOR) and must retain certain records for legal and tax purposes. To learn more, you can review [Wrapbook’s Privacy Policy](https://www.wrapbook.com/legal/privacy-policy).

#### How do I make sure I receive Wrapbook emails?

Wrapbook sends notifications from @wrapbook.com. To ensure these aren’t blocked or sent to spam, add this address to your safe list (also called an “allow list”) in your email settings.

Here’s how to do it for the most common email providers:

- **Gmail:** [Add a sender to your contacts or filter](https://support.google.com/mail/answer/6579)
- **Outlook / Hotmail / Live:** [Safe senders and domains in Outlook.com](https://support.microsoft.com/en-us/office/block-or-allow-junk-email-settings-5ae3ea8e-cf41-4fa0-b02a-3b96e21de089)
- **Yahoo Mail:** [Filters and blocked addresses in Yahoo Mail](https://help.yahoo.com/kb/SLN28071.html)

#### How do I request deletion of my account or data in Wrapbook?

You can submit a request through our [Data Rights Request page](https://www.wrapbook.com/legal/data-rights) so we can verify identity and process your request securely.

If you’re unable to use the portal, contact [contact the Support team](/v1/docs/how-to-get-help-using-wrapbook) and include your account email, legal first and last name, and a brief description of your request.

**Note:** In certain cases, we may not be able to delete data due to [legal and record-keeping requirements](https://www.wrapbook.com/legal/privacy-policy), but we can restrict future activity on the account where appropriate.

#### How can I access, review, or correct my personal information in Wrapbook?

Most updates can be made directly in your [Wrapbook account](/v1/docs/how-to-update-your-account-settings-worker).

If you need help or can’t make the change yourself, [contact the Support team](/v1/docs/how-to-get-help-using-wrapbook) so they can verify your identity and guide you through next steps.

If you want a copy of your data or have questions about how it’s used or shared, [submit a request via the Data Rights Request page](https://www.wrapbook.com/legal/data-rights).

#### I received an error message saying, *Failed to update your information.* What does it mean and how do I fix it?

This usually appears when updates to worker details or tax/profile information are blocked or fail validation.

**Why it happens:** Certain identity fields can be locked, especially after you’ve been paid or tax forms were generated. Examples: legal name, SSN/ITIN, DOB.

**How to fix it:** [Contact the Support Team](/v1/docs/how-to-get-help-using-wrapbook) and they can help you make the updates.

#### Why can’t I change the email associated with my Wrapbook account?

If you see a message saying *Unable to remove email,* or are otherwise not able to change the email associated with your Wrapbook account, please [contact the Support Team](/v1/docs/how-to-get-help-using-wrapbook) so they can update it for you.

#### Why is my account locked?

Your account may be temporarily locked after too many unsuccessful login attempts. This is an automatic security measure — it does not mean your account has been closed or permanently disabled.

**If your account is automatically locked:**

- The lockout typically resolves on its own after **15–30 minutes**
- Wait the full window, then try logging in again
- Make sure you are using your correct, current password
- Do not repeatedly attempt to log in during the wait period, as this may extend the lockout

**If your account was locked by Wrapbook:**

In some cases, Wrapbook may lock an account due to suspicious activity or a security concern. An automatic lockout will clear on its own — but if you have waited more than 30 minutes and still cannot access your account, or if you received a notification that your account was locked by Wrapbook, [contact our Support Team](/v1/docs/how-to-get-help-using-wrapbook) for assistance.

**When to contact support:**

| Situation | What to do |
| --- | --- |
| Locked out after failed login attempts | Wait 15–30 minutes, then try again |
| Still locked after 30+ minutes | [Contact Wrapbook Support](/v1/docs/how-to-get-help-using-wrapbook) |
| Received a notification your account was locked by Wrapbook | [Contact Wrapbook Support](/v1/docs/how-to-get-help-using-wrapbook) |
| You believe your account was accessed without your permission | [Contact Wrapbook Support immediately](/v1/docs/how-to-get-help-using-wrapbook) |

#### I reset my password but still can't log in — what should I try?

If you have successfully reset your Wrapbook password but are still unable to log in, the most common cause is that your browser or password manager is automatically filling in your **old password**. Here is how to fix it:

**Step 1: Try an incognito or private browsing window**

Open a private/incognito window in your browser (this bypasses saved credentials) and try logging in from there with your new password. This is the fastest way to confirm whether saved credentials are the issue.

- **Chrome:** ⌘ + Shift + N (Mac) or Ctrl + Shift + N (Windows)
- **Safari:** File > New Private Window
- **Firefox:** ⌘ + Shift + P (Mac) or Ctrl + Shift + P (Windows)

**Step 2: Check your password manager**

If you use a password manager — such as Apple Keychain, 1Password, LastPass, or your browser's built-in password tool — it may be auto-filling your old password. Update or delete the saved Wrapbook entry so it uses your new password.

- **Apple Keychain / iCloud Passwords:** Go to Settings > Passwords, search for Wrapbook, and update or delete the saved entry
- **1Password / other managers:** Open your vault, find the Wrapbook entry, and update it with your new password

**Step 3: Clear saved credentials in your browser**

If you are not using a password manager, your browser may still have your old password saved. Clear it by going to your browser's password settings and removing the saved Wrapbook entry, then try logging in again.

**Step 4: Try a different device or browser**

If none of the above resolves the issue, try logging in on a different device or in a different browser where your credentials have not been saved.

**Still can't get in?**

If you have tried all of the above and still cannot access your account, [contact Wrapbook Support](/v1/docs/how-to-get-help-using-wrapbook). When you reach out, let us know which steps you have already tried.

A written script filmed to be distributed as a film, movie, feature, motion picture, television pilot, television series, mini-series, movie of the week, commercial, documentary, etc.

The performers appearing in a production. On budget and breakdown forms, cast refers only to speaking parts and not background actors.

The people who perform all the technical and production jobs behind the camera.

A loan-out company is a corporate entity, typically an S Corporation or C Corporation, that "loans out" the services of an individual (usually an entertainment industry professional) to other companies. The individual is an employee of their loan-out company, which in turn contracts with production companies or other businesses.